by sagar kumar on 2014-07-12
Worst customer service. You just are on their mercy. They have outsourced their customer service which makes it more worse. They have only one emailed and no phone number where you can contact Hitachi. I will not recommend this product to anyone. The technicians visited my place 7 times in 2 months and could not solve my problem of no cooling in my room which is a 120 sq ft room and said that there is some problem with the room and not the ac.
dont waste your hard earned money
by Kshitij Gupta on 2014-07-08
I went for a Hitachi AC as I was told of its superior performances (even though people had warned me about poor customer service) ; however I realized in bitter way that customer service matters even more.
Earlier Hitachi ACs used to have Japanese compressor (mitshubushi) but now they have replaced (as a dealer told me) with compresors found in otherbrands like Voltas etc.
They kind have made India dumping ground for there not so good products.
I had bought 1.5 T AC which started to malfunction within weeks of its purchase and even 2 months after reporting the problem they can't solve it.
And mind it they have worst customer care service for sure...
I would suggest go for Voltas...
Product is great, service is poor!
by Kedar Shirali on 2015-05-11
I picked this product because it seemed to be very good value: good brand and a 5-star rating at a very reasonable price. The AC was delivered on time but the installation was not so smooth. After calling to say they would be reaching in the evening, the two guys who were supposed to install the AC never called for directions and landed up at some different place. Several calls later, they finally reached my place at 8pm. Removing the glass window and some parts of the wooden panel to fit the AC, they informed me, will involve additional charges and that the total installation cost would be Rs 1500. I agreed to that.
Midway through, he asked me for a 10-amp plug for the AC. I didn't understand what he was talking about. Then he explained. this expensive electrical appliance from one of the leading global manufacturers, doesn't come with it's own electrical plug. Instead, they expect the customer to supply that. Of course, for Rs 100, he got one from a nearby electrical store and fitted it. Problem solved but it seemed totally strange to me that (a) the AC itself didn't come fitted with a plug and (b) an installer would show up at the customer's place without a plug and would go looking for one at some local store.
Lastly, the technician who fitted it was not trained to do a demo. He informed me that someone else would come and walk me through the features of the AC. It's now been a week, and nobody has shown up for this demo. The Service Center did call to verify that the installation had taken place, but the person at the other end was only interested in knowing what amount the technician had charged. So overall, the entire experience was quite shoddy and incomplete. You have a great product, but your service sucks, Hitachi. Hope you fix that.
Worst AC, Never buy Hitachi AC
by deepak garg on 2014-06-09
Please do not buy Hiachi AC, Buying a Air cooler will more worth than this.
It does not cools in peak summers, good for winters only :(.
It is costly yet not powerful. You will never feel that you have installed an AC in your room if you use this AC from day 1.
And when you call customer service, person will come and say "Cooling kar toh raha hai sir", He will not understand that its cooling is even less than my air cooler.
There is an issue with its technology only, even if you re-install the gas or get is repaired by some best technician, in that case also it will not cool like an AC.
I wasted my money on this junk, you please do not buy this. After buying this you will have only one option that you will have to but another AC again and sell this to kabadi wala, believe me!!!
Noisy Product in One word
by Prashant Kumar on 2016-04-08
Its noisy product in one word.Very bad experience from Hitachi.They sent the technician who was untrained.
Intitally he broke the glasses of the window while fitting. did not fit the product well.
I didn't say much..thought let it be.. a pathetic experience from Hitachi and Flipkart has also deteriorated its services these days.
Perfect AC with low power consumption
by lairellakpam Satyam veer on 2014-06-21
Brought on 16/06/14 evening and delivered on 18/06/14 11:30 am as scheduled,
Flipkart has done their job perfect by delivering the product as promised to me.
The AC is great.It cools down my room perfectly.
But my concern is to the Hitachi Team that has to install the AC within 48 hrs.they did not approach me by any means for the installation.So I complaint to flikart but nobody call me or came to my house for the installation.Only flipkart call me that informed me they have talk to the Brand and the AC will be installed today.and the TODAY never came for me.And nobody from the Brand call me till date.
I have heard about Hitachi's bad Services which they give after purchase.But within the 3 rd day after my Ac was delivered I have got what Hitachi Service quality is and will be.
The product is good so I am satisfied,but not the Hitachi services after purchase and I just pray that the AC do not need any services from the Hitachi.
Therefore I am not happy with Hitachi services.
And lastly to all my fellow customer do not buy Hitachi products if the service will not be good in your area(I am in Delhi,Capital of India so I do not expect much in other areas)and about the noise that this AC generate has always been discussed ,my answer is the product also specified itself that it is 50 db and above all, everybody has the idea that a window AC makes noises.If you can not bear the heat,noise,expense etc then I think there is nothing else to be done to make you feel comfortable and better.
we need to compromise something for something.
I have compromise regarding the installation by hiring a local technician and done on 21/06/2014.
This AC is better then LG window ACLWA3GR2F1 from my experience.
by Pradeep Sarkar on 2014-06-04
I am using this ac for more than a year and its going fine.
i bought it from a local elec store @ about same price in fk.
1. it provides very powerful cooling and dehumidifying func.
2. very silent operation yet powerful fan.
3. it has XHE (extra heat exchanger) to run at elevated temp.
yet to find ...
overall very satisfied with the performance...
Hitachi RAW511KUD 1 Ton 5 Star Window AC
by Flipkart Customer on 2015-07-30
I have been using this 1 Ton Hitachi 5 start AC from last 2 years which is perfectly working fine for with proper cooling of the product due to which I made a mind to buy same 1 Ton 5 start Hitachi AC from flipkart as they were giving a good offer but that seems to be my mistake i have purchased this online without checking the product as the same was delivered after 2 days at my location & installed.
The same time when it was installed it was updated to technician who came to installation that the AC is not giving perfect cooling as it used to give for which he said it will take some time to cool the room. We operated it for whole night but the same was not giving cooling even at setting a temperature at 16.
So we asked flipkart that we need a replacement of the product the very second day as the quality of the product is not up to the mark, but they told me that the technician will visit & review the installation & then let us know if it is faulty or if there is any other problem
Today a technician visited & raise a new concern that the room size is big for the AC to cool the room. I updated him that i am using the same capacity AC with same dimension room size where the cooling of the same Model is working perfectly fine but he refused to do anything beyond it. Moreover, Flipkart refuse to replace the product & didn't agree to check it further for the cooling problem of the product as they are not ready to accept if the same model is giving proper cooling in one location & not on other location.
by Rahul Ram on 2014-09-23
Cooling Capacity of this AC is really awesome, does the job of 1.5 Ton AC with just 1.0 Ton capacity (cooling area). Has lots of climatic control functions which automatically controls the cooling pertaining to outside climatic condition. The technicians were so polite but took more than expected time to install,otherwise the product is good... Flipkart provided prompt shipment and really neat packing..also helped in booking installation.
by Rahul Sawant on 2014-06-08
I was in two minds about whether to go for a window or split, finally decided to go for a window since my bedroom already had a provision for a window ac. I saw the 5 star power rating, and jumped on the gun and bought it. I was at work when the technician got home and installed the unit, I came home in the evening, happy at the quality of the installation, decided to give it a test run. I switched it on, and there came this loud buzzing noise, along with a gushing sound as the air came out of the blower. Lowering the fan speed still didn't help eliminating the noise. Also, as you use the ac, this model makes loud noises when it turns the compressor on and off during long usage. Fan speed setting is useless when it comes to reducing the noise. Remote control is poorly designed and not user friendly. The unit also makes a loud sound when shutting down, following by flowing water sound for an odd minute or so. If you value peace and quiet in your room, this is not the ac you should be buying, I learnt it the hard way, I suggest you go for a split ac, its expensive, but its always the best choice and make sure you give this model a miss, this is not worth it.
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