By Far the worst After Sales Service!!!
by Avinash Cheeroth Babu on 2015-06-13
I am writing with great frustration with the careless and brain dead customer care service from Flipkart executives.
I ordered a LG Split 5 star AC on 25 May 2015, 12.12 AM which was delivered to me on 26 May, 2015 afternoon.
Therein we placed a request to flipkart asking them to provide only the LG technician for installation,
which they confirmed to send.
The installation guy came the next day and installed the AC for which he charged 2100.
The Ac cooling was marginally low and we thought it might be due to the scorching summer heat of Mumbai.
But in a week we realized that something is wrong with the AC Cooling and placed a complaint to LG on 6-6-15 and a
LG technician came to check the AC and informed us that the AC was not properly installed and there was a
loose nut connection done by the AC installation technician to its Cooling Gas, due to which the gas got leaked. The LG
technician then called the installation guy whose number was shared with us and he informed the LG technician that he was
from the flipkart AC installation team and not from LG.
We placed a complaint to flipkart on 7-6-15 asking them for a quick solution to our AC which is not in working condition,
due to the faulty installation by their installation technician and also questioned them why they didn't send us a
LG brand technician for installation which was earlier intimidated to them by us.
Flipkart just said sorry for the inconvenience caused and registered a complaint (Complaint no : 150607058471 ) which was
not attended in three days by them, when we called again on 9-6-15 they assured & informed us that the problem will be
solved by 10-6-15 by 6.30 pm.
Now by 10-6-15, past 6.00 pm no one is even called for the service and flipkart seems least bothered!
Update1: Again after calling customer service the Flipkart representatives added two more days to resolve the issue.
Update2: No follow-up even after second deadline i.e., 12th June 2015. Pathetic!!!!
Good AC but horrendous installation service
by Ankit Bansal on 2015-04-27
The AC is good ...also the delivery from Flipkart was very impressive..got the AC within 2 days..but the installation guy who came from flipkart was horrible.Here goes the story..
1. The guy came 3 days after the AC delivery.
2. He did not know how to properly install an AC. Took 4.5 hours to install it yet wrongly fitted the machine and the locks.
3. Another guy came after 2 days (at 10 PM)...finished the installation and made my AC run but later I found out that there was a water leakage which he refused to test it after the installation because the installation was not done by him.
4. 2 days have already passed since then and no action from the company person. Each day they are promising to send a person to fix it but nobody comes.
So I am still unable to use the AC after 8 days from delivery...:(
I will suggest you all to arrange for the installation from the company itself. At least they will show some kind of responsibility.
LG is a champ in Air Conditioning
by arnab chakraborty on 2015-03-20
The product performance is excellent and it gives a pleasurable feeling inside home even the temperature outside is above 40 degree.
Impressive AC with Reasonable Price
by Pramod Rao on 2015-04-09
This is an cost effective AC(checked all the online and Retail Stores), Flipkart offer was good. However the guy from the LG customer Care suggested to buy from the retail store or showroom.
Thanks to Flip kart customer Care for excellent support - Delivery in two days and Installation in a Day and confirmation about the warranty details
Now coming to the technical details of this AC :
1. Good for 100 to 150 SqFt room, and cools within 15 to 20 minutes
2. Thoughtful options in the remote control
1.Indoor unit is bit noisy compared to other models
2.Connection pipes are not exactly 3M as advertised (this is the same in the retails shops also)
So far, it's only two days, not sure about the electricity bill , once i get that, will update the same
Good Product and Delivery!!! Unethical Installation
by ANAND SURESHKUMAR on 2015-05-11
First things first, got the product delivered on time with good quality...
Only problem was I did not like the way I was charged for installation and installation was not done in a professional manner (i.e. they kept dirty hands on my newly painted house and the hand marks look ugly on my wall)
The thing I did not like is, Flipkart automatically arranged for unprofessional guys for installation and I think I would have opted for quality LG technicians. Even if they charge the same amount my installation would have been good.
The bill they gave me was for 2550 and they did not add any installation charge on it which was 1250. Upon shouting they reduced it some 250 bucks.
They charged me 3650 for installation,
Break up as below
1250 -> Installation (not on bill)
1500 -> 2 meter copper wire (On bill)
750 -> Angle bracket (on bill)
100 -> Pipe and white cemet (not on bill)
50 -> Miscellaneous (on bill)
Problem was I am not sure about charge of Angle bracket and copper wire... Some of the above reviews say its 500 only (for angle bracket and fitting). I spoke to the manager about it and he said they are charging me correctly. I am not sure of this review will be responded, just in case some one responds.
DO NOT BUY AIR CONDITIONERS ONLINE
by Jayakumar Sundaram on 2015-05-13
It is my mistake I choose to buy AC online from Flipkart. They have Jeeves as customer support provider in Mumbai, may be of LG. If you keep everything ready they will just plug and start your AC. Just screwdrivers, no solution provider. My advice. DO NOT BUY AIR-CONDITIONER ONLINE ...
Good AC with reasonable price
by Abhisek Swarnakar on 2015-03-30
LG Nova Plus is a good AC and the price being reasonable in flipkart.
1. Simple design with basic features.
2. Cooling is faster. Good enough for 10X11 ft 1st floor room.
3. Delivery and installation done in a timely manner.
4. Product description is informative.
5. Cooling capacity of this AC is higher compare to other brands.
by Shreyas Mehta on 2015-05-14
I am waiting for the leakage issue to be resolved by the flipkart team since more than 1 week. The person who installed the AC at my place is not picking my call. Flipkart is neither bothered of my pain.
The installation team that flipkart sends doesn't have hands on and much knowledge of the product. There handling of the product is really bad.
I regret my decision of not buying it from some local vendor where the companies representative would have come to install the product. Personal advice never go for the 1000-2000 bugs cheaper price that flipkart offers, the overall experience, pain and follow up costs you much more.
Pathetic Installation team, Pune area.
by ARPAN SHAH on 2015-03-15
Product is certainly nice so far.
Pune site Installation guys were completely incompetent. Have done a poor job and didn't follow standard procedures. Right from opening of the AC, these people seemed like junglees and not so called 'installation engineers'.
Forget finesse, they lacked basic sense for:
1. Choosing site.
2. Drilling properly and then covering it.
3. Cabling and plumbing.
4. Levelling sense of the AC unit.
5. Cementing and final touch ups.
Completely disappointed by LG team.
Best value for money for a 5 STAR rated AC - LG LSA5NP5A with completely peace of mind service by Flipkart
by Nikhil Thaker on 2015-04-22
Decided to buy an AC on Saturday, 3rd April. After some R&D here and there, ordered this one on Sunday, 4th April through Flipkart from Bangalore. Delivered on Tuesday, 7th April at my home in Ahmedabad. Installation done on Wednesday, 8th April.
Best Discounted Price. Best Delivery. Best Installation Service. No issues with AC in 2 weeks use. Definitely suggest to go for LG LSA5NP5A + Flipkart combo.
Flipkart on app purchase price : 31500
Installation Cost : 1400 (Clearly mentioned on Flipkart while purchase)
Outdoor Unit Stand : 500 (Clearly mentioned on Flipkart while purchase)
Extra 5 feet copper piping(5 x 250) : 1250 (Clearly mentioned on Flipkart while purchase)
Total Rs.34650 for a 5 STAR rated AC of a good brand LG with completely peace of mind service by Flipkart. Love it.
View all 373 Reviews
A no BS review of the LG LSA3NP3A 1 ton split A/C
by Vikram on 2016-05-03
?If you read the various reviews on Amazon or on any other online shopping website, you'll see a lot of negative reviews of the buying experience. So despite the misgivings about buying an A/C online, I went ahead and bought the LG LSA3NP3A 1 ton split A/C on Amazon.in. Lucky me, I got the lightening deal and got it for a great price!
Starting with the buying experience, purchasing on Amazon was easy, as usual. Amazon delivered on the committed date, though at the wrong time slot. Luckily there was someone to receive it at the time.
Contacting LG customer care can be annoying because of the long waiting period before you are connected to a CSE. The request for installation was taken and the charges were clearly explained. No surprises here. However 2 days later, an man from LG called me to inform me of delays in installation in Bangalore and told to expect installation in 2 or 3 more days. Though a bit upset, I appreciated the fact that he explained the situation outright.
The next day a CSE from Amazon.in called to find out if the installation had been done. When informed of the situation, he promised to follow up with LG. I didn't expect much to happen but 2 hours later I received a call from LG to tell me that they would install the next day.
The installation was done by a third party installer contracted by LG. They men did a reasonably good job and I appreciated their patience when we had delays due to a neighbour. Beware though of installation charges! The A/C is supplied with 3 metres of tubing and every extra metre of tubing was charged at Rs. 750/metre. So if you plan on having the outdoor unit far from the indoor unit, be prepared to shell out thousands of rupees extra for installation! Keep in mind that a voltage stabiliser is required. I purchased a Premier brand, Excel model stabiliser.
NOTE ON NON-LG INSTALLATION:
Any competent A/C installer can install this A/C but I recommend that the authorised LG installer do the job to ensure that the product warranty remains valid.
Time elapsed from delivery to installation: 4 days (Tuesday to Saturday).
Buying from a retail shop will not necessarily be faster - it might be a day or two earlier.
Now onto the A/C itself:
This is a somewhat basic model so it doesn't have any fancy features/gimmicks.
Cooling: Meets expectations. No plus points or minus points for this.
Other features: Himalaya cool feature seems to work well though it might not be as fast at cooling the room as advertised.
The display is bright like a night lamp! So the display off feature is good to have.
The general fit and finish is excellent and does not feel flimsy in any way.
The outdoor unit is relatively small and quiet. The quietness is appreciated because a neighbour complained about noise. After installation I was relieved to hear how quiet it is.
The indoor unit's fan is a noisier than expected. This won't bother you during the day but it might bother you during a quiet night. It has not been a problem after I fall asleep.
The indoor unit is a little larger than some other brands (about 2 to 3 inches wider). This was not a problem for me but it might be for someone else.
It's been less than a week since installation and so far, I'm happy with this A/C. For the price I paid for this A/C, I am happy with it and would gladly recommend this to anyone. It's not perfect so only 4 stars!
NOTE ON THE CONDENSER:
It is made of aluminium. LG uses a technology called microchannel condenser. There are many websites that have information on copper condenser vs. aluminum condenser. Copper might technically be better but for my usage in my climate (Bangalore), I think that aluminium is fine.
After using the AC for more than a month I can now say that I am happy with it and also happy to recommend it.
The Himalaya cool feature actually works well and it's useful when the AC is just switched on in a warm room.
The monsoon mode is also pretty good. The fan turns on and off intermittently so the air becomes comfortable without getting too cold.
I've cleaned the filters once and it was an easy job.
Because this is not an inverter AC cooling is intermittent and it can sometimes be a little uncomfortable. This is a limitation of money and not of technology!
One negative is that the remote buttons and the display are both not back-lit. Only the temperature and fan speed buttons are glow in the dark like a watch dial. This can be inconvenient if you want to change any other settings in the dark.
by Sounder A. on 2016-05-28
This model has design flaw.Dont buy it. The range of vertical swing is very limited. It always points down vertically beneath the floor.Therr us no way to adjust the air flow to our desired direction. My 14 year old Volta's AC has better features than this. Surprisingly LG accepts this problem and say there is nothing they can do about it.
by pp on 2016-04-29
Good choice with reasonable price. Hasslefree purchase,delivery and installation. Loved the product. Can definitely go for it. I bought it in lightening deal with cashback offer which took around 23000 + 1700(for installation).
Product is good.. service experience is poor
by Santosh on 2016-06-20
Product got delivered as per mentioned time. But installation took more than 5 days.. not installed properly.. and inside unit is more noisy than expected..functionality wise.. himalayan cool is good option to have.. it made room cool quickly..
This is an excellent piece of air conditioner
by Amazon Customer on 2016-05-23
This is an excellent piece of air conditioner. Especially, the Himalaya cool technology works really well, the room gets cooled quite quickly. Thanks to LG, customer loyalty has rewarded me with "telling effect". I would strongly recommend LG AC to anyone who looks for value for the money spent.
Great product, but LG is not interested in providing support staff
by Ankit Bansal on 2016-04-27
Product is very good and very cheap at Rs 24,000 with lightening deal.
Delivery took 7 days and LG installation guy never came even after confirming an appointment 3 days in advance (after atleast 20 calls to customer service).
My advice is to not wait for LG and get it installed from some other technician else you will keep waiting.
Good AC, value for money
by Kapil on 2016-05-29
Good AC, working as expected. Got for a good lighting deal much less than retail store price. Remote functions are very basic, which is why one star deducted.
I hate LG products as i am stuck with many of ...
by Adnan Siddique on 2016-06-14
I hate LG products as i am stuck with many of them. There is no customer service who are responsible. Its almost i have given my Dishwasher for repair, no response from service centre or from head office. A waste product from a waste company. I wouldnt mind paying more money for a product or buying useless product of a company who is got a responsible customer care support.
Suggest you buy an AC from a brand which has good service, else you will be stuck with this ...
by Neeraj on 2016-02-27
Please do not buy this. LG service has gone down very badly. Once you order through Amazon, LG gives you low priority. It is taking us 5 days to get this installed. Suggest you buy an AC from a brand which has good service, else you will be stuck with this AC in your house and no one to install it.
As i saw in the previous review, if you ...
by Muthaiah on 2016-04-27
As i saw in the previous review, if you buy this AC from Amazon, and it will be dumped in your house at-least for 2-3 days. LG will not give the installation support. They are saying we will be come after 48 Hours. Only. Don't buy any LG AC from Amazon.
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