By Far the worst After Sales Service!!!
by Avinash Cheeroth Babu on 2015-06-13
I am writing with great frustration with the careless and brain dead customer care service from Flipkart executives.
I ordered a LG Split 5 star AC on 25 May 2015, 12.12 AM which was delivered to me on 26 May, 2015 afternoon.
Therein we placed a request to flipkart asking them to provide only the LG technician for installation,
which they confirmed to send.
The installation guy came the next day and installed the AC for which he charged 2100.
The Ac cooling was marginally low and we thought it might be due to the scorching summer heat of Mumbai.
But in a week we realized that something is wrong with the AC Cooling and placed a complaint to LG on 6-6-15 and a
LG technician came to check the AC and informed us that the AC was not properly installed and there was a
loose nut connection done by the AC installation technician to its Cooling Gas, due to which the gas got leaked. The LG
technician then called the installation guy whose number was shared with us and he informed the LG technician that he was
from the flipkart AC installation team and not from LG.
We placed a complaint to flipkart on 7-6-15 asking them for a quick solution to our AC which is not in working condition,
due to the faulty installation by their installation technician and also questioned them why they didn't send us a
LG brand technician for installation which was earlier intimidated to them by us.
Flipkart just said sorry for the inconvenience caused and registered a complaint (Complaint no : 150607058471 ) which was
not attended in three days by them, when we called again on 9-6-15 they assured & informed us that the problem will be
solved by 10-6-15 by 6.30 pm.
Now by 10-6-15, past 6.00 pm no one is even called for the service and flipkart seems least bothered!
Update1: Again after calling customer service the Flipkart representatives added two more days to resolve the issue.
Update2: No follow-up even after second deadline i.e., 12th June 2015. Pathetic!!!!
Good AC but horrendous installation service
by Ankit Bansal on 2015-04-27
The AC is good ...also the delivery from Flipkart was very impressive..got the AC within 2 days..but the installation guy who came from flipkart was horrible.Here goes the story..
1. The guy came 3 days after the AC delivery.
2. He did not know how to properly install an AC. Took 4.5 hours to install it yet wrongly fitted the machine and the locks.
3. Another guy came after 2 days (at 10 PM)...finished the installation and made my AC run but later I found out that there was a water leakage which he refused to test it after the installation because the installation was not done by him.
4. 2 days have already passed since then and no action from the company person. Each day they are promising to send a person to fix it but nobody comes.
So I am still unable to use the AC after 8 days from delivery...:(
I will suggest you all to arrange for the installation from the company itself. At least they will show some kind of responsibility.
LG is a champ in Air Conditioning
by arnab chakraborty on 2015-03-20
The product performance is excellent and it gives a pleasurable feeling inside home even the temperature outside is above 40 degree.
Impressive AC with Reasonable Price
by Pramod Rao on 2015-04-09
This is an cost effective AC(checked all the online and Retail Stores), Flipkart offer was good. However the guy from the LG customer Care suggested to buy from the retail store or showroom.
Thanks to Flip kart customer Care for excellent support - Delivery in two days and Installation in a Day and confirmation about the warranty details
Now coming to the technical details of this AC :
1. Good for 100 to 150 SqFt room, and cools within 15 to 20 minutes
2. Thoughtful options in the remote control
1.Indoor unit is bit noisy compared to other models
2.Connection pipes are not exactly 3M as advertised (this is the same in the retails shops also)
So far, it's only two days, not sure about the electricity bill , once i get that, will update the same
Good Product and Delivery!!! Unethical Installation
by ANAND SURESHKUMAR on 2015-05-11
First things first, got the product delivered on time with good quality...
Only problem was I did not like the way I was charged for installation and installation was not done in a professional manner (i.e. they kept dirty hands on my newly painted house and the hand marks look ugly on my wall)
The thing I did not like is, Flipkart automatically arranged for unprofessional guys for installation and I think I would have opted for quality LG technicians. Even if they charge the same amount my installation would have been good.
The bill they gave me was for 2550 and they did not add any installation charge on it which was 1250. Upon shouting they reduced it some 250 bucks.
They charged me 3650 for installation,
Break up as below
1250 -> Installation (not on bill)
1500 -> 2 meter copper wire (On bill)
750 -> Angle bracket (on bill)
100 -> Pipe and white cemet (not on bill)
50 -> Miscellaneous (on bill)
Problem was I am not sure about charge of Angle bracket and copper wire... Some of the above reviews say its 500 only (for angle bracket and fitting). I spoke to the manager about it and he said they are charging me correctly. I am not sure of this review will be responded, just in case some one responds.
by Shreyas Mehta on 2015-05-14
I am waiting for the leakage issue to be resolved by the flipkart team since more than 1 week. The person who installed the AC at my place is not picking my call. Flipkart is neither bothered of my pain.
The installation team that flipkart sends doesn't have hands on and much knowledge of the product. There handling of the product is really bad.
I regret my decision of not buying it from some local vendor where the companies representative would have come to install the product. Personal advice never go for the 1000-2000 bugs cheaper price that flipkart offers, the overall experience, pain and follow up costs you much more.
Best value for money for a 5 STAR rated AC - LG LSA5NP5A with completely peace of mind service by Flipkart
by Nikhil Thaker on 2015-04-22
Decided to buy an AC on Saturday, 3rd April. After some R&D here and there, ordered this one on Sunday, 4th April through Flipkart from Bangalore. Delivered on Tuesday, 7th April at my home in Ahmedabad. Installation done on Wednesday, 8th April.
Best Discounted Price. Best Delivery. Best Installation Service. No issues with AC in 2 weeks use. Definitely suggest to go for LG LSA5NP5A + Flipkart combo.
Flipkart on app purchase price : 31500
Installation Cost : 1400 (Clearly mentioned on Flipkart while purchase)
Outdoor Unit Stand : 500 (Clearly mentioned on Flipkart while purchase)
Extra 5 feet copper piping(5 x 250) : 1250 (Clearly mentioned on Flipkart while purchase)
Total Rs.34650 for a 5 STAR rated AC of a good brand LG with completely peace of mind service by Flipkart. Love it.
DO NOT BUY AIR CONDITIONERS ONLINE
by Jayakumar Sundaram on 2015-05-13
It is my mistake I choose to buy AC online from Flipkart. They have Jeeves as customer support provider in Mumbai, may be of LG. If you keep everything ready they will just plug and start your AC. Just screwdrivers, no solution provider. My advice. DO NOT BUY AIR-CONDITIONER ONLINE ...
Pathetic Installation team, Pune area.
by ARPAN SHAH on 2015-03-15
Product is certainly nice so far.
Pune site Installation guys were completely incompetent. Have done a poor job and didn't follow standard procedures. Right from opening of the AC, these people seemed like junglees and not so called 'installation engineers'.
Forget finesse, they lacked basic sense for:
1. Choosing site.
2. Drilling properly and then covering it.
3. Cabling and plumbing.
4. Levelling sense of the AC unit.
5. Cementing and final touch ups.
Completely disappointed by LG team.
Good AC with reasonable price
by Abhisek Swarnakar on 2015-03-30
LG Nova Plus is a good AC and the price being reasonable in flipkart.
1. Simple design with basic features.
2. Cooling is faster. Good enough for 10X11 ft 1st floor room.
3. Delivery and installation done in a timely manner.
4. Product description is informative.
5. Cooling capacity of this AC is higher compare to other brands.
View all 373 Reviews
PATHETIC SERVICE !! DON'T BUY LG A/C !!!
by CHONAT on 2016-04-27
PATHETIC SERVICE !! DON'T BUY !!!
LG Airconditioners , for all that they promise have absolutely pathetitc service network in a major city like Bangalore ! These are the hard facts I learnt after encountering a problem with my new LG Split A/c unit. First of all, there's only a toll free number that one can call if you need any service, whether your Ac is still within the warranty period or not. Mind you, they categorize all complaints under 'repair service', regardless of whether you bought yours yesterday or 3 years ago !! The service center located on Double road has just one landline number that I somehow managed to get, simply asks you to call the toll free number again and escalate your complaint. NOTHING HAPPENS EVEN WHEN YOU DO THAT. They again give you the service center landline number and you get the same answers again and again and again. Finally I went to the service centre and after much confusion, was told 'somebody' [ technician actually] will contact you within 24 hours !! It was by then the 3rd [hottest days of peak April summer] that we had to endure, after lodging a complaint with the centralized service center. A technician came on the 4th day, only to inform us that a burnt circuit was responsible for the breakdown and has to go back and see if he can find a replacement !! Yet to hear from him or them until now ,and I'm contemplating filing a complaint with the consumer court !! THE LAST RESORT, all for choosing to buy an LG split air conditioner !!
Nice Air Conditioner backed by above average LG service.
by Daksh on 2016-04-14
This is another excellent product from LG, Some key points to share:
-This AC comes with a Multi Flow aluminum alloy condenser, this is not necessarily a negative thing as MFCs are very efficient & with proper maintenance - long lasting too.
-It is a very energy efficient model, the running current is about 6.7 A / 1465 W i.e it consumes about 1.5 unit of electricity per hour with the compressor running.You can use any decent 4 kva stabilizer with it.
-The Indoor unit looks nice & has a above average build quality & It is fairly silent in operation.
-Outdoor unit is sturdy but kinda noisy due to the high speed fan it uses, so make sure to install it some distance away from the room.
-LG charges Rs 1718/- for the standard installation including tax, the connecting pipes & wire (10 foot each) are provided in the box. The Floor/ wall stand for the outdoor unit costs around Rs 250/- in the market & they (LG installation team) should not have a problem if you bring your own.
Now coming to the buying experience,
Amazon India it seems are lowering their standards by the minute, from ordering till delivery it never felt like I was dealing with a world class entity, in fact it was just the opposite, they never bothered about my requests or satisfaction:
-Despite my 2 requests & a false assurance of personal follow up by one of their associates, it took them 7 days to deliver the AC & that too in the NCR region just 30 odd Kms from their warehouse.
-The out for delivery SMS alert had a incorrect mobile no. ( of the delivery agent) & the helpline could not provide me with correct one, there was absolutely no way to co ordinate with delivery guy but to wait for him to show up or call. Wasted a lot of time due to this.
-The amazon delivery agent had no support staff with him, he along with the auto rickshaw driver had to themselves carry the package to the second floor.
It was a bad shopping experience all along & the worst part is no one at amazon is bothered about it.
For those of you planning to purchase this or any other home appliance, I would suggest/recommend to avoid Amazon & look elsewhere, these guys have become too arrogant & high headed & don't deserve our business.
LG- HOPE TO GET A CALL BACK FROM LG
by Eshwar S. on 2016-04-29
Bought this from amazon and service from LG to install it has been pathetic. They've drilled 3 holes in the wall where a predrilled home was available. The exit pipe has been left dangling outside Trying to get thru to them took 25 phone calls( screen shot available with wife for verification). The guy who came to install the unit made inappropriate comments and made my wife who was on her own at home feel very uncomfortable. Very very disappointed with LG. Never again.
by Abhijith B on 2016-05-24
The order placed on sunday night 9 PM getting delivered on tuesday 9 AM is beyond delight. Hats off to amazon for such a superb delivery time. LG also sent me the technician on the same day and thus I got the AC fixed on the same day itself and the cooling and effectiveness is simply too good. The himalaya cool feature is really awesome and it can cool down a room from 30+ degrees to 20 odd in a matter of 30 minutes. Absolutely loving the product on the 1st day.
Good Product. Worth the money. Recommend this product.
by Ravi Keerthi on 2016-05-06
Product got delivered on the mentioned, package was as neat and clean.
Since LG customer care said due high installation load in Bangalore, my AC installation can take 5-10 days. So got it done from local vendor.
Installation done by local vendor was as good as done from authorized person.
Slight disappointment that the product came with aluminium gas pipe instead of copper pipe.
AC cools the room almost instantly ans with Himalayan Cool feature cooling can be made still more faster. But to cool the entire room it took around 30 minute as the room size is though its a 1.5 Ton AC.
Condenser coil is made of aluminium and for Bangalore area this should be a concern.
Operation of both ODU and IDU is quite and not much noisy as mentioned in the other reviews. Remote has glow buttons and LED on the IDU can switched off if it bothers you in the dark room during sleep.
Overall its a good product, price is less than the market and other eCommerce websites. Satisfied with the product and I recommend this product.
Decent Product at a fair price
by Saurabh Bhardwaj on 2016-06-06
The cooling of the AC is very good. Got it installed a week ago and the Installation was done by LG which they have outsourced to some local agency but it was done to my satisfaction except they left the pipes folded and did not cut it to make it look neat.
The remote sometimes gives me trouble and is a hit or miss but works most of the time. I am not complaining much about as I got this product in a good deal as I bought it for less than 30k. Most of the offline dealers are selling this product for more than 35k plus you have to pay for the stand, stablizer, stand etc. I am still to see how the product fairs in the long run. My only concern is that this product is not listed on the LG website so not sure if they have discontinued this model. I think the seller or Amazon should clarify the same as it is misleading to the customer. Also, the description says that there is a 2 year warranty on the indoor unit but LG says it is 1 year on the product and 4 year on the Compressor.
Rest, I will update the review once I use this AC for some more months.
Very Good AC. On time delivery by Amazon. Got it installed from a known technician.
by RR on 2016-04-26
The AC is perfectly alright for its functions.
The biggest concern I had was the bad reviews about the LG installation team. I had purchased a Daikin AC a year back , which was installed by their 3rd party contracted guy. He was very polite and good in his work. So, now I purchased 2 LG ACs as they were available at a competitive price, but directly got it installed through this guy. It cost me less and also the service was good. I also confirmed with LG that the warranty is not void if u get it installed through a technician on ur own. So, the AC is good. To overcome the issue of bad LG guys, go for a known trusted technician.
Amazon delivery was on time. Happy with the purchase.
Above average performance
by Amazon Customer on 2016-04-19
2 feet distance from the internal unit. Sound levels are as below.
Little noisy at 44 db indoor unit in full speed fan mode. Outdoor unit is noisy. Indoor unit at low fan speed was 38db. In Himalaya cool the db was 48. All these readings are average db readings only. previously used voltas 1 ton inverter it had 43 db at full speed. Himalaya cooling is average, blower does a decent job. Got this one in lightning deal. Happy for paying 32k only in peak summer. Thanks Amazon for a good product
by Saurabh on 2016-07-20
Excellent buy. Wonderful air conditioner, especially for the price. Could not have asked for anything better. The cooling is exceptional and what is most amazing is that there is just no noise inside. The silence is eerie. I have used Hitachi Kampa in the past and I was actually fed up with the indoor noise level. This ac is just WOW.
Good deal for the price!
by Drummer on 2016-04-12
Good piece of equipment at a great price/ 31k. So far so good. Absolutely pleasantly surprised with the LG service and their folks. Right on time, great response.
Very presentable guys in uniform and expert in their job, that too in Faridabad.
AC's blower is really powerful and can substitute a fan really. You can always lower the fan speed for quiet operation though.
You could expect cost cuttings at such lower price points for split ACs naturally, but the koreans and the japanese have a systematic method to do that as well. As long as it works well, shouldnt be a concern.
Nothing beats Voltas in terms of the crap they produce by the way. We have 14 of them and their ACs are a benchmark in terms of the lowest quality of workmanship and overall products per se. They trip above 32 degree celcius if only the compressor manages to start in the first 10 minutes. All designed and executed by our very own 'chalta hai' desi Indian sipping tea and savoring samosas in just another Tata group company taking everyone for a ride.
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