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Fair
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V.Good
Excellent
Customer Support
How was customer support of this store? Do they listen you carefully and Resolve your all doubts?
Shipment Tracking
Did store inform you about your shipment? Did you able to find when you will receive you item?
On Time Delivery
Did your receive your item on time? If your receive it on/before time, choose Excellent.
Product Packaging
How your item was packaged? Was your item was packaged carefully, so it do not get damaged during transportation?
Yes
No
Delivered as Described
Did you get your item in same color/spec as it was given on site? Did you receive all accessories too that was shown on the site? Did you get proper invoice of your purchase?
Will you buy again from this store?
Given all your experience with this store, will you buy again from this store? Will you refer this store to your friends?
I will buy again from this store
I will never buy again from this store
Site Usability
Poor
Fair
Good
V.Good
Excellent
Site Navigation
Is it easy to browse through products on the site? Do search on the site gives correct results?
Product Review
Is there product reviews available on the site that helped you in buying decision? If such reviews are present, what is the quality of these reviews?
Product Specs are Proper
Store has complete and correct product specification. All important specs of the product are easily visible. No fake information about products.
Product Images/Videos
Do store has sufficient pictures and videos of the product? Is video and picture quality is good? Do that help in your buying decision?
Good
Bad
Payment Experience
How easily you were able to place your order? Was there any payment failure? Did you able to pay in single transaction? Do site has all your the payment options available?
Payment in single transaction
No hidden charges
Preferred payment option available
Payment failed multiple time
No COD
Payment option not available
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