Snapdeal

Snapdeal
Review

50 %
50 % Positive Feedback (Total Reviews - 16)

Shopping Experience

Criteria Popularity
Packaging 2
Delivery Time 2
Customer Support 2
Delivered AS Described 3
Shipment Tracking 2

SITE USABILITY

Criteria Popularity
Site Navigation 2
Product Review 3
Product Image 3
Payment Experience 4
Product Specs 3

Snapdeal Shopping reviews

There are 16 reviews

Robert Dsouza
06-03-2016

No, I never like to buy from this store again
Shopping Experience
  • Customer Support :
    Poor  
  • Shippment Tracking :
    Poor  
  • On Time Delivery :
    Poor 
  • Product Packaging :
    Poor  
  • Delivered as Described :
    No  
Site Usability
  • Site Navigation :
    Poor 
  • Product Review :
    Poor 
  • Product Specs are Proper :
    Poor 
  • Product Images/Videos :
    Poor 
  • Payment Experience :
    Bad 
    Payment failed multiple time
suggestions for other buyers -
They send you defective products and ask you to get it replaced or repaired by Samsung. When you get pissed they say if you don't like the solution from Samsung we will help you. After you request Samsung to give you the job report and hand it over to snapdeal, they don't have time to check it for 3 days when the complaint has been marked Priority by the supervisors. When you ask them about the status all the customer service has to say is that it is already escalated and then you have to speak to the supervisor who says that he is initiating a pickup (which never happens) so keep the item packed. After all the false promises the team above calls to inform that an engineer is going to visit you to verify the issue when SAMSUNG ENGINEERS already certified the issues when highlighted the answer is "its our policy" which means Snapdeal employees don't know the exact policies. After that they tell you it will take another 2-3 days to have the item picked up and they money will only be refunded after they receive the item and their quality team checks the product which is apparently superior to the original manufacturer Samsung. In short, Snapdeal Customer Service desk is full of big bunch of trained liars. Their policies are made for the benefits of Snapdeal and not the customers. Save yourself the time, stress, frustation and anger by not purchasing from Snapdeal anymore. If you think the product is 1000 rupees cheaper on snapdeal wait till you find out that the product deliv

moumita
07-04-2015

No, I never like to buy from this store again
Shopping Experience
  • Customer Support :
    Poor  
  • Shippment Tracking :
    Good  
  • On Time Delivery :
    Excellent 
  • Product Packaging :
    Poor  
  • Delivered as Described :
    No  
Site Usability
  • Site Navigation :
    Very Good 
  • Product Review :
    Poor 
  • Product Specs are Proper :
    Good 
  • Product Images/Videos :
    Excellent 
  • Payment Experience :
    Good 
    Payment in single transaction,No hidden charges, Preferred payment option available
suggestions for other buyers -
Hello girnarsoft ...testing WAP for store reviews

T M
27-08-2014

No, I never like to buy from this store again
Shopping Experience
  • Customer Support :
    Poor  
  • Shippment Tracking :
    Poor  
  • On Time Delivery :
    Poor 
  • Product Packaging :
    Poor  
  • Delivered as Described :
    No  
Site Usability
  • Site Navigation :
    Poor 
  • Product Review :
    Poor 
  • Product Specs are Proper :
    Poor 
  • Product Images/Videos :
    Poor 
  • Payment Experience :
    Bad 
    Payment failed multiple time
suggestions for other buyers -
SNAPDEAL Order Nbr. 2569404318 / Request #8484439 TV Not working on delivery and NO Refund/Exchange despite innumerable calls to customer service. Had paid money online & since then there's been No response whatsover except a couple of robotic emails/ customer rep saying 'we are looking into this'. This is UNacceptable and the company must be punished for malpractises and utter incompetence. How can they take the customers money and then NOT deliver the right product and keep delaying on 'purpose', which I am 100% sure is the case looking at the attitude/robotic replies of customer reps. I am sure that 1.SNAPDEAL does NOT have a working product available on short notice due to their network of SHADY/SUBstandard sellers and merchandisers who sell fake/used/defective/stolen products. 2. They take customer's money today and promise to deliver a product within say 2-5 days, and then keep delaying for months until customer is fed up of calling again and again and cancels and demands refund as per their immoral TrustPay guarantee. They then take another month to return the money which they have to legally anyways someday or the customer can actually sue. Now by this stage, they have kept your money for couple months and earned INTEREST on it; while you tear your hair apart. I have shopped online extensively in the US in the past 7-8 years and now here in India in the past year. Its safe to say THIS HAS BEEN MY WORST ONLINE SHOPPING EXPERIENCE EVER. The Number of online

hemant
06-03-2014

No, I never like to buy from this store again
Shopping Experience
  • Customer Support :
    Poor  
  • Shippment Tracking :
    Good  
  • On Time Delivery :
    Good 
  • Product Packaging :
    Fair  
  • Delivered as Described :
    No  
Site Usability
  • Site Navigation :
    Good 
  • Product Review :
    Good 
  • Product Specs are Proper :
    Very Good 
  • Product Images/Videos :
    Very Good 
  • Payment Experience :
    Good 
    No hidden charges
suggestions for other buyers -
Hi to all buyers, I will never suggest you to buy form snapdeal. I purchased 2 HP pendrive form here. First I received 2 packets on 2 different day.(what a shipping...). Next I received one of them faulty pendrive & I also found that it is not that which I ordered. Then I raise complain as they show TRUST WAY (never trust on it).. after 2 days no response, I called/ email multiple times but they always told me "they are working on it and revert withing 48 hours" After 20 days I received a call from them, they told me they are refunding my amount (I feel ok , that's fine) BUT I was wrong, In evening they told me that pen-drive is branded product and I have to go service center.. Here is not story end... Now turns to HP service center.... I gone one of them, they send me to another one, and after the 4th service center agreed to replace my pen-drive. Now tomorrow I get my working pen-drive (still I am not satisfy because this is not which one I ordered, But I need it in urgent...) Summery : If I have to go then why I purchase online... :-( for the wrong product and faulty product Hemant Singh ( Order: 1681600930) ---complain no : 5084677

bhaskar
07-02-2014

I purchased from this store because of Lower Price. I will buy again from this store
Shopping Experience
  • Customer Support :
    Fair  
  • Shippment Tracking :
    Fair  
  • On Time Delivery :
    Fair 
  • Product Packaging :
    Fair  
  • Delivered as Described :
    Yes  
Site Usability
  • Site Navigation :
    Fair 
  • Product Review :
    Fair 
  • Product Specs are Proper :
    Fair 
  • Product Images/Videos :
    Fair 
  • Payment Experience :
    Good 
    Payment in single transaction,No hidden charges, Preferred payment option available
suggestions for other buyers -
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